Privacy Policy

Access Heating and Plumbing is committed to protecting your privacy when you use our on-line, telephone or other services (“Services”). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our website or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Your acceptance of these Privacy Statement terms

By using this website (“”) or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

Access Heating and Plumbing collects and processes information about you in order to:

(i) process enquiries or service requests submitted by you;
(ii) improve our Services and website;
(iii) verify the identity of users submitting client reviews; and
(iv) carry out research on the demographics, interests and behaviour of all of our customers.

You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number. You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services (for example, you may not be able to submit client reviews or we may not be able to respond to enquiries from you).

Log files/IP addresses

When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website.

Use of Cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies. We use cookies for the following reasons:

(i) To estimate the number of unique and returning visitors to our website;
(ii) To identify referring sites;
(iii) To track pages viewed and length of time spent on the site.

With whom is the information shared?

Access Heating and Plumbing will not share, sell or rent your personal information to third parties. Access Heating and Plumbing may disclose aggregate statistics about our website visitors in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information. Access Heating and Plumbing may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Access Heating and Plumbing and its website, visitors to the website and customers of our Services. Our website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Access Heating and Plumbing is not responsible for the privacy policies or the content of such sites.


Access Heating and Plumbing places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is the information stored?

Information which you submit via our website is stored on a server located in the United States of America. This is necessary in order to process the information and to send you any information you have requested.